Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your access to and use of the VenueHarbour platform and website ("Service"), provided by VenueHarbour Ltd ("VenueHarbour", "we", "us"). By creating an account or using the Service you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. The Service

VenueHarbour provides a cloud-based hospitality management platform including online reservations, table ordering, kitchen display, staff management, guest CRM, loyalty, reporting, and related features. We may update or modify the Service at any time and will provide reasonable notice of material changes.

3. Account registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activity under your account. Notify us immediately of any unauthorised access at hello@venueharbour.com.

4. Subscription and payment

Access to the Service requires a paid subscription. Fees are charged monthly in advance. All fees are exclusive of VAT or applicable taxes, which will be added where required by law. We use Stripe to process payments securely — we do not store card details on our servers.

Subscription fees are non-refundable except where required by law or expressly stated otherwise. If you downgrade or cancel, your access continues until the end of the current billing period.

We reserve the right to change pricing on 30 days' written notice. Continued use of the Service after the notice period constitutes acceptance of the new pricing.

5. Setup fees

A one-time setup fee may apply to new accounts as stated in your order. The setup fee covers account provisioning and platform access. Setup fees are non-refundable once your account has been activated.

6. Acceptable use

You agree not to:

• Use the Service in violation of any applicable law or regulation
• Attempt to gain unauthorised access to any part of the Service or its infrastructure
• Reverse engineer, decompile, or disassemble the Service
• Use the Service to send unsolicited communications or spam
• Upload or transmit malicious code or content
• Resell or sublicense access to the Service without written permission

7. Your data

You retain ownership of all data you upload to the Service ("Your Data"). You grant us a limited licence to process Your Data solely for the purpose of providing the Service. We will not use Your Data for any other purpose without your consent.

You are responsible for ensuring you have the right to upload Your Data and that its collection and processing complies with applicable data protection law. Our handling of personal data in Your Data is governed by our Privacy Policy and Data Processing Agreement (available on request).

8. Intellectual property

The Service, including all software, design, content, and trademarks, is owned by VenueHarbour Ltd or its licensors. Nothing in these Terms transfers ownership of our intellectual property to you. You may not copy, modify, or distribute any part of the Service without our prior written consent.

9. Availability and support

We aim to provide a reliable Service but do not guarantee uninterrupted availability. We will use reasonable efforts to minimise planned maintenance downtime and notify you in advance. Support is provided by email and, for Professional and Enterprise plans, via a dedicated account manager.

10. Limitation of liability

To the maximum extent permitted by law, VenueHarbour's total liability to you for any claims arising from or related to these Terms or the Service shall not exceed the total fees paid by you in the 12 months preceding the claim.

We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, or data, even if advised of the possibility of such damages.

Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

11. Termination

Either party may terminate the subscription at any time. You may cancel by contacting us at hello@venueharbour.com. We may suspend or terminate your access immediately if you materially breach these Terms, fail to pay fees, or if required by law.

On termination, we will make Your Data available for export for 30 days, after which it will be securely deleted.

12. Governing law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to these Terms

We may update these Terms from time to time. We will provide at least 30 days' notice of material changes by email. Continued use of the Service after the notice period constitutes acceptance of the updated Terms.

14. Contact

VenueHarbour Ltd
Email: hello@venueharbour.com